Booking & Payment
All sessions must be booked in advance and are confirmed upon receipt of full payment (unless otherwise agreed).
Cancellations & Rescheduling
If you need to cancel or reschedule your session, please provide at least 48 hours’ notice.
More than 48 hours’ notice: You may reschedule your session or request a full refund.
Less than 48 hours’ notice: The session fee is non-refundable.
No-shows: Missed appointments without notice will be charged in full.
Late Arrivals
If you arrive late, your session will still end at the scheduled time to respect other bookings. The full session fee will apply.
Practitioner Cancellations
In the unlikely event that Yael needs to cancel or reschedule, you will be offered an alternative time or a full refund.
Packages & Prepaid Sessions
Sessions purchased as part of a package are non-refundable once the first session has been used.
Any unused sessions must be used within the agreed timeframe (if applicable).
Exceptions
We understand that life can be unpredictable. In cases of genuine emergency or unforeseen circumstances, exceptions may be considered at discretion.
If you have any questions about your booking, please get in touch before your session.